United States and Canada 60-Day Returns, Refunds and Exchanges Policy
Updated: October 10, 2018
Unless otherwise stated, any purchase made directly from SharkNinja Operating LLC, online or through our call centers, may be returned within 60 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees). SharkNinja will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60-day money back guarantee by following the instructions below:
How To Return An Item
- You must return the item within 60 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return. Please contact our customer service center to request a pre-paid mailer for your return by calling us at 855-520-7816.
- Ship your returned item to the address provided on your pre-paid mailer.
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.
We reserve the right to include a 10% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.
If you have any questions about our return policy, please call us at 855-520-7816 or email us at firstname.lastname@example.org.
This policy is not to be confused with the manufacturer's warranty which continues even after this 60-day return policy expires.