interact or use our Websites, including product order transactions, downloading materials product manuals and FAQs,
exercise an ability to “opt-out” of providing personal information,
register your products with us, and
if you use any of our products, services or applications (collectively the “Services”) in any manner.
Most of the personal information we process is provided directly by you for one of the following reasons:
You have purchased a product directly from us
You have purchased a product from one of our retailers and want to register your warranty
You have contacted us for advice as you are interested in purchasing one of our products
You have registered your product with SharkNinja mobile app
You subscribe to our marketing and product communication, offers, competitions and/or product tips
You want to be a product reviewer
Third parties who have obtained your consent to share your data
You have visited our Website
You have applied for a job with us
Websites or Services:
By “personal information”, we mean any information about an individual from which that person can be identified. We collect personal data about you in a number of different ways. In this section, we explain the different ways we collect personal data about you and the ways in which that information will be used.
If you place an order with us, we will collect your name, address, telephone number, email address and payment information.
If you simply subscribe to our marketing product communication, offers, competitions and/or product tips without purchasing a product, we will only collect your email address. We may use this email address for additional advertising purposes with our partners.
If you call our customer service contact centre, your call may be monitored for quality and training purposes.
If you want to assist us by providing invaluable feedback on new and innovative products by participating in our Consumer Insights or Product Review programmes, we will collect your name and contact information. As part of these activities, we may also collect personal information that includes your gender, age range, geographical location, size of your household, whether you have pets or children and use social media. Whilst this information on its own may not directly identify you, it could do so when pieced together.
If you are applying for a job with us, you are likely to send us your cv or resume which will contain personal information and will be shared with the hiring manager and other relevant colleagues. As you progress through the recruitment process, we may collect further information to support your suitability for the role including interview notes and assessments. If we make you a conditional offer, then we will also need to collect proof of your identity, right to work, qualifications achieved, criminal record declaration and references.
We only collect information from third parties who have obtained your consent to share your data. This may include aggregated demographic data that provide insights into the relative affluence of households, from third party data providers who help us to give you a more relevant experience by enabling us to provide offers, and to give you more relevant services and advice.
If you visit our office, you will be recorded on Closed Circuit Television (CCTV) which is in operation for security and crime prevention/detection purposes. You will also be asked to sign a visitor’s book for Security and Health & Safety purposes.
Registered products and apps:
Some of our products are equipped with smart technology, are Internet-enabled, or may be operated through a SharkNinja mobile app, each of which may allow the product to transmit data wirelessly to SharkNinja.
We may collect function and use statistics, such as battery life and health, number of cleaning missions, the device identifier, Internet protocol (IP), and cleaning map of the environment accessible to certain models of the connected products.
When you register your product with a SharkNinja mobile app, the app may collect and maintain information about the product and app usage, feature usage, in-app transactions, technical specifications, crashes, and other information about how you use your smart product and/or the app.
Our smart products do not transmit this information unless you register your device online, consent to the use of such information and connect to Wi-Fi or connect to the Internet via another method. It is possible to use our smart products without Wi-Fi transmission simply by disconnecting your Wi-Fi from the device or by never connecting it at all.
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
This information helps us understand our customer’s needs so that we may improve your browsing/shopping experience at the Websites. Including other uses not listed below, generally we may use “cookies” to:
Assisting you in navigation and estimate the number of users of the Websites;
Assisting in registering your product, login, and your ability to provide feedback;
Assisting with our promotional and marketing efforts. (including behavioral advertising, both on our websites and third-party websites and social platforms)
Track aggregate traffic patterns: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.
Assist in the personalization and general improvement of your experience at the Websites.
Cookies fall into two general categories: first party cookies (which we set) and third-party cookies (which are set by third parties). We classify cookies in the following categories:
Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
Performance Cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. For information on how to opt-out of certain online advertising practices, please read Online Behavioral Advertising below.
How to disable or delete cookies
If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. See links below:
If you disable or delete cookies in your Internet browser settings, you might not be able to access important functions or features, you will be required to re-enter your log-in details and your use of the website may be limited.
Please note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
More information about managing cookies
www.allaboutcookies.org is a useful resource with a lot of detailed information about cookies and how to manage them.
Please note that we do not currently respond to browser Do Not Track (DNT) signals.
We will use your personal data in accordance with the applicable law. For example, we may use your personal information:
To perform a contract when you purchase goods from us. This includes;
Creating a Customer Order Record
Facilitating Financial Fraud checks
Arranging for delivery or collection of your goods
Registering and honouring your Warranty
Facilitation of a Payment Plan
Notifying you of a Product Recall
Where it is necessary for our legitimate interests (or those of a service provider). In locations where the applicable law does not provide for the processing of personal information based on legitimate interests, you consent to our processing your personal information for these purposes. This includes;
Monitoring performance of our website
Analysing behaviour patterns of visitors to our website
Facilitation of recovering bad debt
As part of our effort to keep our website secure
Investigate and prevent fraudulent activities, unauthorized access to the website and services, and other illegal activities
Inviting you to provide feedback, take a survey or write a product review following a purchase of goods
Reviewing social media sites to see what our consumers are saying about us
Arranging for delivery of promotional goods on behalf of a retailer or distributor
Where our products and apps may collect information. This includes;
Collect and analyze statistics and usage data, perform aggregate data analyses
Diagnose and fix technology problems, enhance device performance, improve user experience
Develop new products
Provide maintenance notices to customers
Provide personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery is low or may need replacement, for example.
Where you provide consent. This includes;
Subscription to our marketing and product communications, offers, competitions and/or product tips
Participation in a Consumer Insights or Product Review and Survey programmes including focus groups, in-home testing and in-home research
Where we need to comply with a legal or regulatory obligation. This includes;
Recording details of your requests regarding your personal information received
Ensuring the personal information we hold about you is up to date and accurate
Adherence to legislation regarding consumer rights and employment law
Requests to disclose information to law enforcement or regulatory bodies
We may also anonymize, aggregate or otherwise strip any personal information or other information we collect of all personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for any purpose we deem appropriate.
We do not sell your Personal Information to anyone. We may share and disclose information (including Personal Information) as outlined below:
When it is necessary within the SharkNinja Group for operational reasons such as the use of a group-wide manufacturing, logistic or IT infrastructure.
Our service providers include:
Logistics and Transport providers who deliver and collect products to and from your delivery/home address
Customer Call Centre who provide support to our consumers regarding our products and services
Payment Service Providers
IT Service Providers who host and manage our systems, applications and data storage
Digital Marketing providers who invite you to share a review of our products or services after a purchase
Debt collection agency should you breach the terms of your payment agreement
We share data with Google Analytics to provide insights on how we can improve the performance of our website and your consumer experience as described in the Cookies Section above.
We will share your personal information if required to do so by law enforcement authorities or regulatory bodies that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect our property, interests and rights.
In the event of a sale of all or substantially all of our business or another similar transaction (such as a sale of a division or business unit), we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in the Policy.
We will only keep personal data for as long as is necessary for the purposes we have collected it and described in this Policy, and as required by law, such as:
For the duration that you have an account with us
Until you update your preferences or opt-out to receiving marketing communications (eNewsletters, competitions and/or product tips) for which you previously provided consent
For the time where you have purchased a product from us to facilitate your warranty and our obligations
Until the time limit for any legal challenges to the supply of the goods or personal injury claim have expired
SharkNinja is a global company. Our corporate office is in the United States and we have a number of offices located around the world. The personal information that we collect here in the United States may be stored, processed and transferred between any of the countries in which we operate due to our global systems, processes and procedures.
Personal information that you provide may be transferred to countries outside of the United States or your jurisdiction of residence, including to Canada, Japan, the European Economic Area (EEA) and the UK. Likewise, if you reside outside of the United States, your information may be transferred to the United States. The United States and the countries we and our third party operate in, federal or state or provincial or local governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information under the federal or state or local laws of the country.
We may have relationships with carefully selected and monitored partners, including ad networks and other ad serving providers (“Advertising Providers”) who may serve ads on behalf of us and others on non-affiliated sites and may set cookies during your visit to be used for remarketing purposes. They may also collect information about your online activities over time and across different websites and other online services. Such third parties may, with sufficient data from other sources, be able to personally identify you, unknown to us. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your visits to the Websites and elsewhere over time. This site currently utilizes cookies to log when users view specific pages or take specific actions on the Websites. This allows us to provide targeted advertising, control the number of times a user sees a given ad, and facilitate campaign performance reporting.
We always do our best to keep your personal information safe. To achieve this, we take reasonable physical, technical and organizational steps to help prevent the loss, misuse, unauthorized access or alteration of your personal information.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. Personal information we collect is managed from our corporate office.
The information you submit via our website is encrypted and we store all electronic personal information on servers to the security standards appropriate to the risk.
Whilst we can take precautions to protect your personal information, it is important that you keep your passwords, account details and other user information secure and confidential. Even though we have taken steps to help protect the personal information in our control, you should know that we cannot fully eliminate security risks associated with personal information. No security measures can provide absolute protection. We cannot promise or warrant the security of any information you provide to us.
We have procedures in place to deal with suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We will NEVER contact you and ask you to provide us with your password. Nor will we require it if you contact our customer services team by telephone, email or live chat. If someone asks you for this do NOT give them your password and please let us know this has happened.
Google offers an opt-out mechanism for the web available here.
You can set your preferences for receiving marketing communications.
To provide consent and ‘opt-in’ to receive marketing communications:
You can ask us to keep you updated with new products and offers by entering your email address on our homepage, under ‘Sign me up’
When you purchase a product from us
When you register your warranty
When you join our Product Reviewer programme
To update your preferences or ‘opt-out’ from receiving marketing communications;
Contact our customer services via email or phone stating what communications you would like to receive or that you no longer want to receive any communications from us
Click ‘Manage Preferences’ or ‘Unsubscribe’ on the marketing communication email that you received
Please Note: It may take up to ten (10) business days to process your request, during which period you may continue to receive communications from us or our sister companies.
To unsubscribe from our marketing communications, Please click here
We do not sell your Personal Information to anyone. You have the right to access, update, correct, and amend personal data that we hold about you; you can do that in relation to some of your personal data in your account. In certain circumstances, you can also ask us to correct, remove, or delete personal information about you; or ask us to provide make your data available to you.
These rights do not always apply, and certain exception apply. We will confirm your identity before we act upon your request.
If you have previously given consent to be contacted by us and no longer wish to be, please email us at the address above requesting that we remove you from our list of consumers who receive correspondence from the Websites or SharkNinja. Even if you opt-out of sharing your mailing address and general shopping activity, we may still communicate with you using the contact information we have on file regarding your use of the Websites, the status of your orders or your account, or for similar transactional or administrative reasons.
To Submit a Data or Consumer request or to unsubscribe from our marketing communications, Please click here
Where the processing of your information is subject to the California Consumer Privacy Act of 2018 you may also have the following rights:
California Non-Discrimination: You have the right to be free from unlawful discrimination for exercising your rights under the CCPA
Nevada: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
Our products and our websites are not designed for children. If we become aware that we have collected personal information (as defined by the United States Children’s Online Privacy Protection Act) from children, we take every reasonable effort to delete or anonymize such data.
If we do unintentionally collect children’s personal information, we will delete it as soon as we become aware.
For the purpose of this Policy, SharkNinja Operating LLC, is the Data Controller of the information you provide to us.
There are many ways you can contact us, including by phone, email, and post.
Our postal address: 89 A St., Needham, MA 02494
To Submit a Data or Consumer request or to unsubscribe from our marketing communications, Please click here
For other data privacy questions or requests, please email us at firstname.lastname@example.org or by mail to the address listed above to the attention of “Privacy Team”.
*Offer does not apply outside of Canada. Orders to be shipped to Northwest Territories, Yukon or Nunavut or other territories outside of Canada or to an international address are subject to a surcharge.